Privacy notice

This is an English translation for convenience. The Spanish version (Aviso de privacidad) prevails.

Data controller

MAHŌ Clinic, S.A. de C.V. ("MAHŌ"), Río Rosas 400 Sur, Interior 1 and 2, Col. Del Valle, 66220 San Pedro Garza García, Nuevo León, Mexico, is the data controller responsible for processing your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties. Contact: info@mahoclinic.mx.

Data we process

Identity and contact: name, date of birth, phone, email, address, country.
Billing: tax ID (RFC) and billing details when you request an official invoice (factura).
Sensitive data: health status, medical history, lab results and treatments.
Payment: card details are processed directly by Stripe; MAHŌ does not store your full card number.

Primary (necessary) purposes

Providing your medical care and maintaining your medical record.
Scheduling, confirming and reminding you of appointments by WhatsApp, text message, phone or email.
Charging for services and late-cancellation or no-show fees, and issuing invoices.
Complying with legal and health-regulatory obligations.

Secondary (optional) purposes

Sending promotions, birthday greetings and news about our services.
Conducting satisfaction surveys and requesting reviews.
Using testimonials or images, only with your separate written consent.

You may opt out of secondary purposes at any time by replying "STOP" on WhatsApp, using the "Unsubscribe" link in any of our emails, or emailing info@mahoclinic.mx. Opting out will not affect your care.

Consent for sensitive data

We process your health data only with your express written consent, which we request in the intake form before your consultation.

Transfers and data processors

We may share your data with: laboratories that process your tests; Longevity 360 LLC (DBA MAHŌ) and Stripe for payment processing; technology providers (hosting, messaging, email delivery and scheduling) acting on our behalf; and authorities when required by law.

ARCO rights and withdrawal of consent

You may exercise your rights to access, rectify, cancel (delete) or object to the processing of your data, known in Mexico as ARCO rights, or withdraw your consent, by emailing info@mahoclinic.mx with your name, an ID and a description of your request. We will respond within the time frames set by law. Medical records are retained for the period required by Mexican health regulations.

Changes

Any changes to this notice will be posted on this page.

Last updated: October 2026.